Christine Westerlund is the Director of Professional Development for the Illinois Association of Community Action Agencies. Additionally, she manages the Association’s Professional Development Institute (PDI), a multi-disciplined catalog of training and learning opportunities for the Illinois Community Action Network. Christine has over twenty five years of experience working with governmental entities and non-profit organizations as a researcher, grant writer, facilitator and trainer. She holds professional certifications in: ROMA (results oriented management and accountability), Family and Community Development Specialist, Community Action Professional (CCAP), Scenario Planning, Poverty Coaching and is a national trainer for “A Framework for Understanding Poverty”. Christine has facilitated World Cafe, an Appreciative Inquiry process, for many groups and organizations in the State of Illinois and is a member of the Illinois Community of Practice for the Art of Hosting. Recent presentations include: “Grant Writing 101”, “The Strengths-Based Approach for Families”, “Building Bridges Out of Poverty”, “Planning for Results” and “Customer Focus for Social Service Agencies”, in addition to curriculum development in the areas of customer engagement and effective practice for low-income individuals. She is a graduate of Eastern Illinois University, Vice President of the Chatham Area Public Library District Board of Trustees and an active volunteer in the Springfield community.